Many of our employees bring many years of experience in the travel industry with them. To keep the practical aspects alive in the company, we operate the Lufthansa TravelGate: These are full-service travel agencies with IATA agency for Lufthansa employees.
There, customers are supported on all issues surrounding their private vacation trip – regardless of whether hotels, flights, hire cars or insurance. From the planning to the booking.
The online enquiries and bookings generated via our self-developed Internet Booking Engine are handled in the back-office. In addition we have a department that sets up corporate events, from selection of the hotels down to a complete package. Our Travel Management team takes care of all issues surrounding business trips.
Through all this, we know the everyday questions in a travel agency from first hand and are even our own customer for our services. So we are always in a position to review the performance of our products and services permanently – and then make them still better.